Please Select Your Delivery Location

Standard Delivery (5-10 Working Days)

Free

Average delivery times with standard delivery takes 5-10 working days (working days include Monday to Friday and excludes any public holidays). 

Tracking information is not available with standard delivery. If you would like information on the delivery journey of your order, please select Tracked Delivery at checkout. This is available for HK$70 or if you spend above HK$600 in your order.

Please note, most of our products will be despatched from our warehouse in the United Kingdom, some from our warehouse in Hong Kong.

Estimated delivery times may vary during peak shopping periods such as the Chinese New Year, Singles Day, Black Friday, and any shopping campaigns and during public holidays as logistics delivery services and custom offices may not be operating.

If you are not offered Standard Delivery in your basket, this will be because your products have exceeded the weight, volume or dimension limits and you will be offered the next appropriate alternative. 

Once your order has been sent, you will receive a despatch confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we're here to help.

Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery. Check with your neighbours to see if they have accepted the parcel on your behalf.

Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still cannot locate your order we ask you to please allow 30 days to pass before reporting your order as missing.

Please contact the customer service team by clicking 'Message' within your account, Live Chat (please allow a few moments for the system to show as available) or Facebook Messenger.

Tracked Delivery (DPD/Li Fung Logistics) (4-9 Working Days)

HK$70

Average delivery times with Tracked Delivery is 4-9 working days (working days including Monday to Friday and excludes public holidays).

Please note, most products will be despatched from our warehouse in the United Kingdom, some will be despatched from our warehouse in Hong Kong. Estimated delivery times may vary during peak shopping periods such as the Chinese New Year, Singles Day, Black Friday and during public holidays as logistic delivery services and custom offices may not be operating. 

Please check the following before getting in touch. Once your order has been sent, you will receive a despatch confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we're here to help. If you have selected Tracked Delivery at checkout, you will have been sent a tracking link via your despatch confirmation email to view the up to date tracking. 

Sign into your account to check we have the correct delivery address for your order and your contact details are up to date.

Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery.

Check with your neighbours to see if they have accepted the parcel on your behalf.

Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still cannot locate your order, we ask you to please allow 30 days for complete delivery to take place before reporting your order is missing.

Please contact the customer service team by clicking 'Message' within your account, Live Chat (please allow a few moments for the system to show as available) or Facebook Messenger

Free Tracked Delivery (4-9 Working Days)

Free

All orders above HK$600 will be eligible for FREE tracked delivery.